CONTACT LW
Email contact@lightwork17.com within 14 days of delivery. Include your order number and the reason for your return or exchange.
LW / POLICY 002
RETURNS / EXCHANGES
REFUND
POLICY
A clear process for returns, exchanges, and order issues.
START A RETURN contact@lightwork17.com ↗POLICY / AT A GLANCE
14
DAYS FROM DELIVERY
CONDITIONUNWORN / UNWASHED
REFUND TIME5–7 BUSINESS DAYS
ORDER ISSUESREPORT WITHIN 48 HOURS
RETURN SHIPPINGCUSTOMER RESPONSIBILITY
Please review the conditions below before sending an item back.
KEEP IT ORIGINAL
Items must be unworn, unwashed, in original condition, and returned with all original tags attached.
INSPECTION
Once received, the item will be inspected. Approved refunds are returned to the original payment method.
WHAT CAN BE RETURNED
Eligible full-price items may be returned or exchanged when the request is made within 14 days of delivery and the item meets all condition requirements.
WHAT CANNOT BE RETURNED
Sale items, discounted items, and limited-edition releases are final sale and are not eligible for returns or exchanges.
RETURN DELIVERY
Customers are responsible for return shipping costs. Original shipping fees are non-refundable. Use a trackable shipping service; LW is not responsible for lost return packages.
PROCESSING TIME
Approved refunds are issued to the original payment method. Allow 5–7 business days for processing after approval. Your bank or payment provider may require additional posting time.
LW reserves the right to refuse a return that does not meet the requirements outlined in this policy.